Richard, a retired school superintendent, was gifted an aged Lowery Heritage 400T electric organ before his recent move to Phoenix. Continuing his musicianship into his golden years, Richard was dissatisfied by the build quality of present-day electric organs. Like the old adage goes, they just don’t make ‘em like they used to. So rather than purchasing a newer model, Richard decided to transport the old Lowery Heritage cross-country, despite the inconvenience and liability.
Unlike the Lowery Heritage of yesteryear, the tragedy (or comedy) of moving-light fixtures is that they’ve ALWAYS made them like they used to. From the boxy-mechanical forefathers that illuminated the likes of Genesis and Floyd, to the freshly cast LED drive beam behemoths of today, every fixture will eventually give up the ghost and require the eyes and hands of a service technician.
This is why Clearwing Productions maintains a service department. We’d love it if our own fixtures didn’t require an “oil change” every 3,000 miles, but they do. And we’re betting yours do, too.
When you’re in need of service, here are a few things to consider:
- How familiar are the technicians with your fixture? You want your fixture restored to factory specification so that an engineer from the fixture’s company of origin would never know your VL3000 sat in another service department. (Clearwing’s service department carries certifications from many manufacturers, and even goes as far as to source the same zip ties used on production lines. True Story.)
- Get an honest appraisal on the value of your existing fixture relative to purchasing a brand new one. Sometimes, depending on the age of the fixture, it’s more cost effective to replace your fixture with a new one. Additionally, when you drop off your fixture, ask if you have the option to set a financial “not to exceed” threshold and to be contacted once this boundary is reached.
- Repair times are relative to the age of the fixture. The newer the fixture, the less time it takes to complete repairs due to the accessibility of spare parts. If your fixture was purchased within the last 5 years, it might only take 2-3 weeks to repair. If your fixture is 5-10 years old, it generally takes 4-6 weeks. For fixtures older than 10 years, locating parts may be a challenge. If replacement parts exist, your service provider may be able to source them.
- Do they offer same-day service and onsite repairs? If you have an urgent situation, it’s nice to know that you have the option for same-day service. And onsite repairs are essential for fixtures that are difficult to take down and transport.
- Make sure your fixture leaves the shop with a warranty. For example, Clearwing issues a 30-day warranty on replaced part(s).
Of course, Clearwing’s Service Department repairs so much more than just light fixtures.
Regardless of what area in the industry you serve, whether a school or a theatre, a church or a tour, Clearwing’s team will be ready and waiting for the repair challenge you bring them.